Refund & Returns Policy

Return policy on customer remorse

If you change your mind, all items can be returned within 14 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at 

We only accept returns for customer remorse on the following conditions:

  • For items with a manufacturer seal, the manufacturer seal must be unopened
  • The item must be in its original packaging with all original accessories

To return the product, you must contact us first. Don’t send items back without contacting us first. Returns must be shipped within 14 days of receiving instructions.

Return policy on damaged, wrong, or dysfunctional products

If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at .

In the aforementioned case, you will have 14 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.

Restocking Fee

There is no restocking fee for returned orders.

Returning an order

Contact us via email at , and state the reason for your return.

Packing instructions:

  1. Securely pack the items in a box.
  2. Use the address listed.
  3. Ship the package from the nearest post office or shipping company of your choice.

Canceling an order

You have 24 hours before the item(s) have been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at  and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.

Refund process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.

Contact Us:

Phone:  +41615391999


Working Hours: 9-17 Monday-Friday

Address: Handelnine Global Suite 299 Rue Le Corbusier 12 1208 Geneva Switzerland

Toyscentral Handelnine Global LLC